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Microsoft Forms Pro updates help improve customer feedback management
According to the Customers | The Future of B-to-B Customer Experience report by Walker Information Inc, by 2020, analysts predict that customer experience will outpace price and product as a key brand...
View ArticleBuilding a more successful workforce with Dynamics 365 Human Resources
Microsoft delivers solutions that enable businesses to build winning teams and create a workplace where people can succeed. To help ensure we are providing the very best solutions to empower employees,...
View ArticleUpcoming changes to the Cloud Business Applications competency
When an organization consults a Microsoft partner to implement, deploy, or manage a cloud solution like Dynamics 365, they expect to receive world-class service, business acumen, and technical...
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Predictive lead scoring in Dynamics 365 Sales Insights
Almost all sales organizations share the challenge of managing a large number of leads, often coming from multiple sources. Most sales teams struggle to attend to so many leads, and would be better...
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Dynamics 365 Customer Service adds Facebook Messenger capabilities
Starting today, service teams can connect with customers using Facebook Messenger, the latest digital channel for Microsoft Dynamics 365 Customer Service. This new channel is included with our digital...
View ArticleDynamics 365 and Power Platform timeline for the 2020 release wave 1
Key dates for the upcoming release waveAs the business environment rapidly changes, we're dedicated to proactively delivering new capabilities to enable our customers and partners to drive toward...
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How to fight the three biggest fraud threats in e-commerce purchases
Most of us don't think twice about making purchases online, whether we're ordering books and media, grocery deliveries, or big-ticket items like appliances. The increase in digital transactions poses...
View ArticleNonprofits optimize donor engagement with Dynamics 365 Customer Insights
Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. But they must compete with other nonprofits for the contributions of these valuable supporters. To secure and...
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How virtual agents transform the customer experience
We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customera...
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Expanding our vision for retail with Dynamics 365 at NRF 2020
Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for...
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