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Dynamics 365 Nonprofit Accelerator: a community solution to drive social impact
In a world where nonprofit organizations are chronically underfunded, every dollar counts. Technology is often viewed as an overhead expense rather than an area that can help programs innovate....
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Modernize ERP updates with Dynamics 365 for Finance and Operations
In 2018, we announced a new update cadence for Dynamics 365 applications to help you stay current in a consistent, predictable, and seamless manner. Today, with One Version, Microsoft Dynamics 365 for...
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Leverage partner apps for a seamless configure-price-quote (CPQ) experience
Delight your customers with fast turnaround times to consistently and accurately configure prices and quotes by leveraging Dynamics 365 for Sales integration with partner configure-price-quote (CPQ)...
View ArticleTalent at Hannover Messe 2019—Hiring for culture fit: Should you or shouldn’t...
Last week, as I walked through the trade show exhibit halls at Hannover Messe, I was awespired. Yes, I had to create a new word to capture the moment. I was in awe of not only the sheer size of the...
View ArticleRelease Notes for User Session Timeout Management
Applies to Dynamics 365 for Customer Engagement apps version 9.x Applies to Common Data Service The maximum user session timeout of 24 hours is being removed. This means that a user is not forced to...
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How Frette modernized a heritage brand on Dynamics 365
One might think that the worlds oldest brands are least resistant to changeas if innovation and heritage are opposing ideas in business. Instead, we can learn a lot about endurance in modern business...
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Announcing new capabilities in Dynamics 365 Customer Service Insights
Applies to: Dynamics 365 Customer Service Insights Dynamics 365 Customer Service Insights enables you to quickly connect to your customer service data and use out-of-the-box AI-powered insights to take...
View ArticleThe Dynamics 365 for Marketing April 2019 update is rolling out now
Applies to: Dynamics 365 for Marketing The April 2019 update of Dynamics 365 for Marketing is rolling out starting now! The roll-out schedule will follow that of the Dynamics 365 for Customer...
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Use Microsoft Flow to automate tasks in Dynamics 365 for Marketing
In this blog, you’ll find the following sections to help you use Microsoft Flow to automate tasks in Dynamics 365 for Marketing: Prerequisites Scenario description Solution Prepare Dynamics 365 for...
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Use playbooks for guided selling in Dynamics 356 for Sales
Organizations can automate repeatable sales activities and respond to external events by standardizing best practices using the Playbooks feature in Dynamics 365 for Sales. Playbooks can include guided...
View ArticleAutomatic Update Policy for Field Service
The Field Service (FS) solution will enable system-driven, automatic updates, in alignment with other Microsoft announcements that have highlighted the improved update process for Dynamics 365...
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“Mayor of the Internet” to keynote Microsoft Business Applications Summit
Were thrilled to announce Reddit Co-Founder Alexis Ohanian will be our special guest keynote speaker at the Microsoft Business Applications Summit, coming to Atlanta, Georgia on June 10 and 11, 2019....
View ArticleAutomatic Update Policy for Project Service
The Project Service (PS) solution will enable system-driven, automatic updates, in alignment with other Microsoft announcements that have highlighted the improved update process for Dynamics 365...
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Microsoft Dynamics 365 Fraud Protection public preview is now available
We are pleased to announce the Dynamics 365 Fraud Protection public preview is now available! With Dynamics 365 Fraud Protection were providing a cloud-based service for online merchants to help...
View ArticleAn update to our UI
In the next release of Lifecycle Services (LCS), were excited to unveil a major update to the look and feel of the user interface (UI) in LCS. This change is in alignment with our goal to create...
View ArticleUpcoming changes to the servicing flows triggered through Lifecycle Services...
We want to notify you of the changes that were making to the servicing flows that will be released in the May 2019 update of Lifecycle Services (LCS). Sign off on maintenance operations triggered...
View ArticleConfiguring LCS for monthly Platform updates
Last month, we announced the availability of new features in Lifecycle Services (LCS) that would enable you to configure when you get updates to your production environment and how you can pause an...
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Transition from a product to service model with connected field service
Many manufacturing organizations are transitioning from a traditional product business model to an as-a-service business modelincluding flexible consumption models (FCMs) and Anything-as-a-service...
View ArticleDrive demand with account-based marketing
Account-based marketing (ABM) can increase engagement, deal sizes, and conversions if its deployed for the right accounts at the right time. The challenge many organizations face is knowing how to...
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Dynamics 365 Customer Service Insights is now Generally Available
Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. Today, were very excited to announce Dynamics...
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