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Preview: Integration between Finance and Operations and Common Data Service –...
In this digital world, business ecosystems use the Dynamics 365 suite as a whole, meaning that data from customers, operations, and Internet of Things (IoT) devices flows in to one source creating the...
View ArticleAccelerating innovation with Dynamics 365 and the Power Platform
Every year, we bring together thousands of Microsoft partners from around the world to celebrate, connect, and learn about whats coming in the next year. Just last week, I had the chance to join this...
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New! Better grouping of cases into topics in Dynamics 365 Customer Service...
We’re excited to announce the release of a couple new features that enhance how cases are grouped into topics in Dynamics 365 Customer Service Insights. This blog explains how your service organization...
View ArticleDynamics NAV mobile apps updated
This week we have released updated versions of the Dynamics NAV mobile apps for Windows, iOS and Android. Those apps are companion mobile applications that let you connect to your Dynamics NAV...
View ArticleYou should stop using the very old Business Central online URLs
Last year we announced a single URL that will get you to your Business Central online. From that date a year ago the shorter, simpler URL to access all your business data has always been...
View ArticleCreate personalized experiences in Dynamics 365 Virtual Agent for Customer...
Customer service is one of the top factors that makes or breaks how people feel about your brand. Todays customers demand immediate and relevant responses to their requests, whether they engage with...
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Dynamics 365 Sales Insights app (with conversation intelligence) generally...
Sales organizations are looking for ways to harness the power of AI and transform their business.Every time sellers interact with customers; data is getting created in various systems and organization...
View ArticleNew Business Central apps in July 2019
Last month, our partners published 21 new Dynamics 365 Business Central apps to enrich and extent its functionality. These were new last month:Advanced Sales Promotion by AP CommerceKeep track and...
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Conversation intelligence is now available in Dynamics 365 Sales Insights
Today were excited to announce the next evolution of Dynamics 365 Sales Insights, making our Sales Insights application generally available. Our vision for Dynamics 365 Sales Insights is to augment...
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How to receive message center messages in an email
This blog walks you through the steps to receive Office 365 Message Center Messages in email.What is the Message CenterThe Message Center is the place to keep track of upcoming features, releases and...
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How to enable Unified Interface apps of Field Service and Project Service...
As announced earlier this year, the non-UCI versions of Field Service and Project Service Automation are going end of life.As of July 29th 2019, Microsoft has empowered administrators to enable their...
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Dynamics 365 for Marketing August update and early access are rolling out now
The August 2019 update of Dynamics 365 for Marketing is ready and rolling out starting now! We’re also releasing early access features, which you can choose to enable together with the August 2019...
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August release of Dynamics 365 Remote Assist doubles PDF resolution, adds...
Applies to: Dynamics 365 Remote Assist (version 2.04)The Dynamics 365 Remote Assist team is pleasedto announce the August update of Dynamics 365 Remote Assist, which includes the following...
View ArticleEarly access to 2019 release wave 2 capabilities is now available
We have now enabled early access to new capabilities included in the 2019 release wave 2, October update including end-user impacting features that will be enabled by default. Early access allows...
View ArticleCustomer data platform: A win-win for the entire C-suite
Adding a data-driven customer experience strategy can help organizations remain competitive and engage customers in more meaningful ways. Interestingly, this is no longer a marketing-only function and...
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Dynamics 365 Customer Insights – August 2019 release notes
The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month!New featuresPerformance improved for Power BI connectorSegment as an entityProgress...
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Psst! Want to build a bot without writing any code?
Have you heard about the new Virtual Agent in a Day program were rolling out? This full-day hands-on workshop is designed to help anyone (yes, anyone!) learn to build a fully functional virtual agent...
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Lifecycle Services – August 2019 (Release 1) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (August 2019, release 1).Database scale out and migrationsAfter...
View ArticleEnhancements and Bug Fixes for Field Service Version 7.5.12.53
Applies to: Field Service version 7.5.12.53 on Dynamics 365 for Customer Engagement version 9.xVisit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to...
View ArticleHow to attract and retain top talent in today’s healthcare market
Failure to identify, attract, and retain great talent is a top concern among todays healthcare providers for good reason. Recent changes in the healthcare landscape have made recruiting and hiring...
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