Celebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you...
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New scenarios added to Dynamics 365 Higher Education Accelerator
Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more.Technology is transforming how institutions engage with students and their...
View Article4 essential capabilities to make the most of AI in the workplace
To realize the benefits of AI, your business needs more than great technology and great data. That's a given. You need tools and applications your employees will actually use that empower them to...
View ArticleCustomer Data Platform (CDP): It’s not just for B2Cs anymore
The CDP Institute's latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies....
View ArticleDelivering five star experiences with a customer data platform
For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today's changing customer...
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Fuel your field service with mixed reality
Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding...
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New digital messaging offer enhances omnichannel features in Customer Service
Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for...
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Announcing RPA, enhanced security, no-code virtual agents, and more for...
It's a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help...
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Our vision for the Microsoft customer data platform
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagementThere is a fundamental change occurring across industries and organizations:...
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Working together to support our mutual customers
Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms. At Microsoft we believe it's...
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Enhance your Dynamics 365 mixed reality experiences on HoloLens 2
HoloLens 2 is now available, with breakthroughs in hardware design, AI, and mixed reality. Dynamics 365 mixed reality applications take full advantage of these breakthroughs to deliver even more...
View ArticleSmart cities: Innovation, inclusion, and IoT
This week, at Smart City Expoin Barcelonawe're excited to showcase new innovations that will transform Smart City programs worldwide. Smart cities are no longer science fiction. They're here and now...
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IDMF – Configuration Setting – UpdateMasterSyncTablesPostMetaDataSync
Consider a scenario where you are using IDMF 2.0, and you find that after each IDMF Metadata sync the Master table list gets refreshed and you then have to manually sort out the list each time by...
View ArticleDynamics 365 for Finance and Operations – Things to consider when exporting...
I’ve worked on some cases related to Data Management exports to BYOD recently and I thought I would share some observations on things you should consider when exporting data to BYOD. This blog post is...
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Setup for sales tax which should be used when ‘Price include sales tax’ is...
Hello, If you have any issues regarding sales tax (net amount) rounding between Retail store transactions and posted sales invoice voucher transactions, you should check at first Sales tax setup. The...
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PL – Retail – Advance invoices for prepayments in retail
Hello, The hotfix KB 3034468 released for this feature ‘Advance invoices for prepayments in retail ‘. The link to LCS: https://fix.lcs.dynamics.com/issue/results/?q=3034468 This feature is based on the...
View ArticleHow to reset approved expense report document back to draft status in...
How to reset approved expense report document back to draft status in Dynamics 365 for Finance and Operations New functionality is added to provide the ability to reset approved expense report document...
View ArticlePotential issues when installing 8.0.4 on the Tier II sandbox environment
When installing cumulative update on 8.0.4 on Tier II sandbox environment you may experience the error: “The running command stopped because the preference variable “ErrorActionPreference” or common...
View ArticleInspecting a D365FO Meta Data Hotfix Content
In this article, you will find detailed instructions, on how to inspect content of a D365FO meta data hotfix. The article describes a manual approach as well as running PowerShell scripts to extract...
View ArticleExtending the Extended Logon functionality for MPOS and Cloud POS
Included in MPOS and CPOS are two methods for extended logon functionality: logging in by scanning a barcode or by swiping a card with a magnetic stripe reader (MSR). Setup for these are described...
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