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How to fight the three biggest fraud threats in e-commerce purchases
Most of us don't think twice about making purchases online, whether we're ordering books and media, grocery deliveries, or big-ticket items like appliances. The increase in digital transactions poses...
View ArticleNonprofits optimize donor engagement with Dynamics 365 Customer Insights
Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. But they must compete with other nonprofits for the contributions of these valuable supporters. To secure and...
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How virtual agents transform the customer experience
We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customera...
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Expanding our vision for retail with Dynamics 365 at NRF 2020
Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for...
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